YAY – BIG NEWS!
Guest buyers can now leave reviews on Folksy! The work went live yesterday and means that anyone who buys something on Folksy can now leave a review, even if they don’t have a Folksy account or forgot to sign in when they placed their order.
Guest buyers will now receive an email a few days after the allotted shipping time asking them to review their items. It looks something like this picture (although there are slight variations between different devices and email clients).
Customers with Folksy accounts will also see a notification on their dashboard (as long as they were signed in when they ordered), but this is now only shown a couple of days after the email is sent and only if they haven’t already left a review. Customers will only ever have one notification at a time and they can be dismissed on the page.
You can read about all the work we’ve done to improve the reviews system here https://blog.folksy.com/2019/07/29/reviews-on-shop-pages