I have always understood that if someone wants to return an item under any circumstances that you must refund the item price and original postage.
I have recently returned an item I purchased from a catalogue and have received a refund for the item but not the postage.
I was looking online so I could direct them the to relevant information and challenge the catalogue. I must admit that since the distance selling regulations ended I haven’t really checked the new regulations and just carried on as usual.
In searching I found this info:
Reimbursement by trader in the event of withdrawal or cancellation
34.—(1) The trader must reimburse all payments, other than payments for delivery, received from the consumer, subject to paragraph (10).
(2) The trader must reimburse any payment for delivery received from the consumer, unless the consumer expressly chose a kind of delivery costing more than the least expensive common and generally acceptable kind of delivery offered by the trader.
The full page is here http://www.legislation.gov.uk/uksi/2013/3134/regulation/34/made
So reading (1) we don’t have to refund postage “other than payments for delivery” but reading (2) we do refund “the trader must reimburse any payment for delivery”
Does anyone understand this better than me?