Just looking for advice really - and to vent!
I ordered an item which was sent via DPD.
I work from home, so in all day.
Four minutes before the end of the hour delivery slot I received a sorry we missed you message.
No card, and the photo was just a blank black rectangle.
No options given to rearrange delivery as it was being sent to a random pick up point 14.6 miles away!
On the DPD site it shows as just 5.3 miles away, but that would only be if I swam across the estuary.
I don’t drive, there’s not a direct public transport link and I was in at the attempted home delivery.
Impossible to speak to an actual person at DPD - I’ve spent hours and hours trying since yesterday evening.
Local depot phones just ring out, national number cuts off, instant chat achieves nothing.
Now my parcel is sitting at the inaccessible for me pickup point miles away.
The retailer hasn’t got back to me.
So I’m wondering who is responsible for the non delivery?
I obviously only ordered it to be delivered to my home address, DPD have lied about attempting delivery, and it’s sitting at a pickup point I can’t get to?
Who is ultimately responsible, me or the retailer?
I paid with Paypal.
1 Like
Have any of your neighbours got cameras. If so ask them to see if they can let you look at the footage.
The retailer has a responsibility to get your item to you - they picked DPD as their courier so they have to deal with DPD’s muck ups. Contact the retailer and explain the situation to them - you were in all day, DPD didn’t deliver, you’ve tried to contact DPD and you can’t get to the pick up point - and get the retailer to sort it out.
4 Likes
I’ve sent two emails, one yesterday evening, another first thing this morning, but, as yet, have not had a reply to either, not even a standard out of office response.
I’m more shocked that DPD would consider a pickup point so far away after one ‘‘attempted’’ delivery as acceptable.
I assumed as it was the end of the working day that I’d probably got bumped off the list by default, but to be effectively penalised for a driver not attempting delivery is unacceptable,
I don’t think they have, but I am surrounded by neighbours, most with an open door.
So even if I wasn’t in, which I was, there would have been no excuse not to leave it with a neighbour, which is specifically mentioned as an option on their website.
But the fact that the ‘‘attempted delivery’’ photo was a blank black rectangle and there was no card says to me that they didn’t even try.
I’ve heard that DPD can be very patchy - in some locations they are great but in others they are terrible. I’d give the retailer a couple more days to respond and if they don’t (or if the response is unacceptable) go to Paypal and file an ‘item not received’ case.
1 Like
Thank you.
Paypal are normally great, but I’m not sure how it works when the tracking is showing as delivered to my (not so) local pickup point?
The tracking is backing you up that you haven’t received it - the retailer has to get it to you at the delivery address specified at check out not some random place vaguely near by. If it gets as far as a case with Paypal they will see that it hasn’t been delivered to the delivery address and back you up.
1 Like
I think they have to drive down the street but are working to such tight deadlines that they don’t stop and try to pretend you weren’t in. This saves them time. I’ve got footage on my house camera of UPS doing just that. They’ve done it twice to me. What I do is complain to the sender and then they have rung UPS to deal with it. It’s really annoying. Particularly when you know you were in and even have footage of them driving past.
1 Like
