Usually fine, but this time have excelled, and not in a good way.
Thursday, parcel out for delivery - not delivered, citing restricted access.
Customer confused as there is no restricted access.
Helpline suggests it’s a gated complex/needs a code.
Friday - parcel out for delivery - not delivered, citing restricted access.
Customer confused, I’m confused - helpline admit that there was no restricted access, just a broken down van and all parcels returned to depot.
Monday - parcel out for delivery, customer in ll day - card through door stating no-one at home!
Customer cross, I’m cross - helpline state parcel will be out as a priority tomorrow.
Customer wants to cancel order.
I phone helpline, am told parcel was delivered at 4pm.
Half hour previously I was told it was out for delivery again tomorrow.
Depot closed, customer says card states ‘‘signature required’’ as reason for no delivery.
(It’s a large, 4 kilo box)
My Hermes insist it was delivered.
Really, really cross.
Apparently My Hermes franchise out to Fleet deliveries in Central London.
I won’t be using them again in London.