Hi -
is anybody else having problems when contacting customer via Folksy messaging?
i get an error message whenever i try and contact a customer and at the moment can’t send messages.
this has been happening since friday.
the error message says
Sorry, we couldn’t send your message. Please try again.
thanks @dougfolksy @folksycontent for any help.
Yes I had this problem yesterday.
I am getting the 502 error when I try and renew listings.
Yes - I had the same message on Friday. The money didn’t come through from the customer, I was unable to contact her and have now had to cancel the sale. I did try to contact her via the email that was on the original sale notification from Folksy. The message appeared to send but i got no reply. I have also seen the 502 error message a few times recently but can’t recall what i was doing - quite possibly relisting.
Has anyone emailed urgent@folksy.com to make them aware of these issues? They need fixing ASAP but I’m not sure how much doug checks the forums.
Done that!