Replying to a message from folksy

I’ve just received an email message through folksy. Despite the message saying reply and your response will be sent to the email making the initial enquiries, I keep getting an error message back. Anyone else having problems or can suggest what I’m doing wrong. Don’t like to leave messages I replied to!
Thanks, Helen

It usually works - perhaps they’ve entered their email address incorrectly on foksy. Are they a seller? Can you get to them by finding their shop and messaging them directly?