Folksy Ltd

Facebook help

(Susan Young) #1

Hello all
Ive only recently started promoting my shop on a business facebook page and today have received a message on my timeline from someone asking if one of my old stock items is still available. The probblem is I can’t work out how to contact him as it says this person cannot receive a message from my page. If I leave a comment on his comment will he be notified or how does it work? Any advice would be greatly appreciated.

(Pauline Hayward) #2

Try tagging his name by putting @ first before his name that will come up as a link and he should see it then.
Also under his name should be “Like, Reply” click the reply and he will get that.

(Susan Young) #3

Thank you Pauline. There is no reply button only like or comment. I commented previously (although didnt use the @ and he has not replied. Would you put your reply in your timeline or under his comment? Sorry if I’m being daft.

(Pauline Hayward) #4

Try it under his comment but make sure you add the @ symbol.

(Susan Young) #5

Many thanks Pauline - fingers crossed this time.

1 Like
(Pauline Hayward) #6

Let me know if you get a reply from him.

(Susan Young) #8

Oh no - what do you do to get round that Sally?

(Sally Eira) #10

sorry - i got confused ( as usual!) - have you typed the @ and started typing his name ? should come up. or ‘reply’ to his comments. sorry for confusion.

(Susan Young) #11

I went back in and amended it with the @ but it hasnt worked as a link and there is no ‘reply’ button - it is greyed out. He hasn’t replied so I’m guessing he hasnt seen it.

(Helen Smith) #12

Are you replying as yourself or as your page? I often find that FB has given me the wrong profile (I’m admin for a couple of other pages as well as my own) and who I am being affects whether I am able to reply to comments.

(Susan Young) #13

I am replying as my page. I’ve been trawling the help files on Facebook and it would seem I am having this issue because he hasnt liked my page. Does that sound right?

( Carol ) #14

I’ve just found the post on your page. You have done it correctly and he will be notified that have replied when he next logs on to facebook. Often on Facebook though people ask a question, you reply then you never hear from them again.

1 Like
(Helen Smith) #15

Yes, that’s quite likely. But since you have replied to his comment he should be notified anyway whether or not you have tagged him.

(Susan Young) #16

Thank you so much to everyone for their help - this seems like a much friendlier place that E----.

2 Likes
( Carol ) #17

The forums scare me over there :slightly_smiling_face:

1 Like
(Pauline Hayward) #18

Did you get a reply from your potential customer.

(Susan Young) #19

Sadly no. Maybe he didn’t like the price I quoted him. Oh well at least I know what to do the next time though. Thanks again everyone for your help.

1 Like