Ok I’ve found your shop and looking at your listing for the white Flower topper Tea cosy I’m a bit confused.
Can you knit one in 1 day as you say it’s made to order and you’ll post it within 1 day of receiving payment.
the other listing for the red teapot cosy is also a wee bit confusing as you show different coloured cosies then say in the inspiration that other colours are available.
If they are already for sale ie already knitted up then it’s best to list them as separate teapot cosies. And if you are willing to take a commission in another colour put that at the bottom of the description.
In your scarf you’ve done the same thing so it’s confusing. Also customs made is only for items that are made especially to the customers requirements ie non standard size, or with names, dates, or events on them ie no one else would buy them as they are very tailored to the customer it’s a one off item.
Made to order is just where you change a colour but could go into general stock these items are returnable.
therefore the scarves are returnable so you’ll need to take that bit out.
You show 5 different coloured scarf/snoods but your title says wine coloured does a customer know which one they’ll get if they buy? I would think as a potential buyer I would be getting the one in the title the wine coloured one.
You’re listings a bit confusing.
Suggesting you can knit one in another colour should be in the description not the inspiration.
If you already have one knitted in another colour that is not custom made and should list it as a separate listing. Neither is it custom made if not yet knitted up but you are willing to knit one in another colour.
again nothing about knitting the item in another colour is Custom made so doesn’t qualify for the No returns bit under the UK/EU regulations on distance selling. The customer if they want can return it even if they’ve simply changed their mind as long as they let you know within 14 days of receiving it. They would also get a full refund including postage costs and unless you say Seller pays Return postage you’ll have to pay that postage as well. All they have to do once they’ve request a refund is go to paypal and get their money back or if they paid via their credit card through paypal go to their credit card company.
Your items are nice but some work on listing and some reading up of the new Distance selling laws is required.
You need to fill in your meet the maker section.
I hope this helps as I know custom made and made to order are confusing and knowing the returns laws is a bit of a learning curve.