IMPORTANT - changes to Distance Selling Regulations 13th June 2014

@LizzieMade I have emailed Folksy Support last night to ask about this very thing.
@sianfolksy1

Hopefully they will get back to us soon concerning the changes which they will need to make on Folksy Returns Policy and the bit on our Shop Headers “Buying From Me”.
That bit states the Folksy Returns policy and we are unable to make any changes to that part.

There also needs to be some clarification about the “downloadable” returns form required.

Shirley x

Maybe just making the form available on site in the buying FAQ and including a link to it within the body of the first order confirmation email would cover it without bombarding the customers with additional emails.

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More and more work all the time! They say it is to help small business, but I feel that it will put some people off from selling abroad, especially the bit about having to tell people roughly how much it would cost them to return something! :frowning:

Thankfully it only has to be an estimate.

Perhaps it would be sufficient to say that returning the item will cost approximately the same amount as the customer paid to have it posted to them in the first place? This would only work for sellers who charge postage though.

@Glamglass4supplies @Beledien if the goods can be returned by post then you don’t need to provide the estimate, only if it requires a specialist courier/freight forwarder.

Dawanda have sent out what I thought was a really clear explanation of the new regs, not sure I should link to it here but if you search for the ‘dawanda seller portal’ you will find it.

Very useful link. Thank you for flagging it up!

Hello,

Yes, we’ll be reviewing the changes and will post about the implications - on the blog and via the regular seller email. We’ll also be updating our terms to accommodate the amends. At Folksy our terms include the DSR as standard, so we all abide by them. You don’t have to worry about complying you’ll just have to be aware of what it means for you.

Thanks,

James

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Thank you for your reply James. @technogoggles

Shirley x

We don’t need to do this (tell the customer about return costs). It only applies to items that wouldn’t normally be sent by post (like building supplies for example - imagine having to post a pile of patio stones back because they were the wrong colour!).
We just have to make it clear to the customer, whether they, or the shop is responsible for return postage costs, in the even of an item being returned.
We also have to comply with the rules about cancellation period (changing from 7 to 14 days), returns etc.

Lizzie

Thank you James @technogoggles, that is very reassuring!

Lizzie

Great Thanks for that!

Bumping this up.

Shirley x

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Yes… haven’t seen any notifications yet, from Folksy. It’s only a fortnight away now.
@technogoggles - James can you update us on what is happening please?

Lizzie

Thanks for the heads up Shirley.