Quoting here from the UK & Ireland Support Team on the darkside
blogs and guidance pages are useful to make people aware of the law, but if you want to understand how the law applies to YOU then read the law itself.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (3134) is available online:
schedule 2, "Information relating to distance and off-premises contracts
The information referred to in regulations 10(1) and 13(1) is (subject to the note at the end of this Schedule)— "
item (m) states: "where applicable, that the consumer will have to bear the cost of returning the goods in case of cancellation and, for distance contracts, if the goods, by their nature, cannot normally be returned by post, the cost of returning the goods;"
soooo, you only have to state the return cost "… if the goods, by their nature, cannot normally be returned by post …“
panic over ;-)”
You only have to quote return postage if the goods cannot normally be returned by post. So I don’t think we have to do that bit.