Yes it does store addresses @RedDevilCrafts. Best thing is they have just added International post to it! Hoorah!
Hello,
I am a Royal Mail business manager. Interesting to read the comments and experiences of Click & Drop here. I use the system myself for my own ebay store and find it a great shipping tool.
If anyone here would like help or advice on setting up an account with us, I would be happy to help. There is no minimum criteria in having an account for a business and you will certainly save over Post Office pricing.
I can guide and advise on all account services as well as Click & Drop, Despatch Manager and OBA.
Please feel free to contact me if you feel I can help
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I just looked into click&drop attracted by the āprint your own proof of postageā bit (I currently use RM online, sometimes I queue at the PO, sometimes I take the risk) but Iāve been put right off again by the āeach label prints on a separate sheet of A4ā part - then presumably you have to cut and stick? Please tell my Iām wrong? What a waste of time and paper!
RM online has its faults - no proof of posting, and the labels are generated separately so I have to keep feeding my label sheet back through the printer risking the occasional paper jam - but at least I can print onto sensibly sized 4-to-a-sheet self adhesive A6 labels which fit my large letter boxes and I donāt have to get out my scissors and tape!
Seems crazy that RM offer 2 different services for virtually the same thing without finding out what users actually need (systems analyst head on here, I wonder if they have any in their IT dept? Developers/coders will (in my experience) write systems in the way that suits them, never mind the userā¦).
Hi Matthew. Just wanted to say thanks so much for posting here and offering your advice, Iāve bookmarked this thread as I might need to contact you in the future. I currently have an OBA account, which seems to work perfectly (unless the site is down, lol) Thanks again :0)
Hi, no problem. I would be happy to help anyone here with regards to advising on an account or Royal Mail services.
Many thanks
Matt
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Hi Matt & everyone
Iāve just started using the new Click&Drop service that is replacing the Online Postage service. I like that it is simpler and easier to use BUT I have a huge hang-up about the proof of postage. The whole point of purchasing & printing the postage at home is so I can drop parcels in the post box at the end of the road. We live in a fairly rural location so going to the post office is a big hassle.
The old system treated your payment receipt as proof of postage so if something went missing, you could claim for it. However, the new system requires you to print a separate form, take it to the post office and get it stamped - totally undermining the whole point of buying postage online to save having to drive all the way to the post office.
It is also not clear if you can post your item then take the proof of postage certificate to the Post Office to get stamped when it is convenient. I get the impression you have to take it with the parcel.
It all just seems to totally undermine the wish of customers to NOT have to go to the Post Office every time we need to post something. Online postage might be a bit cheaper but by the time you add on the costs of printing labels, fuel to get to the post office, and time wasted finding parking & queuing, itās cheaper to pay full price in store, since you have to go there anyway!
Since on Folksy we are sending products & trying to run businesses I imagine most of us want to be able to claim for lost items. I wondered if anyone else has had problems with this new set-up or if Matt could clarify?
Thanks
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Anyone having problems with Click and Drop yesterday/today? I called yesterday and was advised there was a problem (the system wasnāt connecting with Paypal allowing you to pay) but of course, thereās no customer service today! Arggghhhh!
Ooh, @Matthewsmith - just saw your contribution, can you add anything?
sorry please ignore
Hi guys,
From the description regards to the proof of postage, this would be the public access Click & Drop version not the business version. In the SME area that I work in, the proof of postage isnāt required. The services mostly used on account generates a barcode which is fed back into ebay / Amazon when the item is marked as dispatched so no other proof of postage required.
There were some problems with Click & Drop in July due to the Microsoft hosting site falling over in Europe but this has been identified and will be avoided if possible going forward.
If anyone would like guidance regards to having a Royal Mail business account to access discounted postal rates, please contact me directly - matthew.j.smith@royalmail.com
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Hi Matthew. I have a business C&D account. Would it be ok to email you about getting Tracked 24/48 added to my account please?
Hi, if you can email me directly, I can help you from there.
No problem
Matt
My post office refuses to sign the proof of posting an states they have to print one of, even if you have paid on line.