Planned maintenance

We’ve got some maintenance work scheduled for this week which means the site may be unavailable for a short time tonight (20th August between 1am - 2am) and tomorrow (21st August between 1am - 2am).

We’ll try to keep it as quick as possible, and have scheduled it for quieter times for minimum disruption. Apologies for any inconvenience to our nocturnal users.

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ZZZzzzzzzzzz. No worries from me!

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I’m sure for those of us that rarley sleep we will find something else to keep ourselves occupied :laughing:…less scrolling equals more productive time :laughing:

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That’s me to Debby as I can’t sleep for horrendous pain when lying down.

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I know how you feel Gail, it’s awful isn’t it, I sit on a bed most of the time and could easily nod off while working (if I would allow it) but when it comes to actually going to bed it’s a different story as there’s no comfy way to lay.

Anyone having issue’s with the More button on your listings on mobile site ? everything is ok on laptop…HELP :grimacing:

@patrickfullerton Is the issue you’re having that when you click on the more button, it doesn’t automatically send you to the full description at the bottom of the listing page?
Please can you let us know what browser and version you’re using on your mobile?

If you have multiple browsers on your phone, it may also help to try these to see if they also behave the same way.

Hi Kim, thanks for getting back to me i only use Chrome on both mobile and laptop :pray:

Just dipping in to say I find the same, but intermittently ! Sometimes it gives me the full description further down the page and sometimes it doesnt. This is on my phone, using full website not app. It uses Chrome .

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Hi Kim, just to let you know it was a customer who contacted me saying she couldn’t open the more function to access the sizes on the description on her phone and my wife checked one of her mobile and was getting the same problem and on my mobile also ?

I’ve just checked and it all works as intended on my laptop (both Chrome and Edge), but on my mobile (Chrome 128.0.6613.100) I have the same problem.

I’ve noticed this whilst on my phone - it looked it only happened when the actual description was short - this is an example

The full description should usually be at the bottom of the page, whether the more link takes you there or not, unless it’s a very short description.

For listings where the description is too short to require the more link, it’s only shown once on mobile. Unfortunately it seems there’s a slight discrepancy between where desktop and mobile cut off for the more link, which might be causing the issue. We’ll get our engineer to look into this.

Can you share a link to items where this is happening, so we can check it is the description length, and not another issue affecting all listings? As if this is the cause, we wouldn’t expect you to see the problem on any listings that are long enough to show the more link on your desktop or laptop.

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Hi Kim, here are the links to items affected, i will make the desciptions longer to see if it works.
I have put an extra picture on each with the dimensions for now so they can be seen.
Regards Pat.

Hi Kim, just to let you know i made one of the descriptions longer and it worked so i will do the same with the others i’m glad it was only 5 of them.
Thanks so much for your time it’s very much appreciated.
Regards
Pat

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Ah yes, it seems to be listings with shortish descriptions on my mobile. I see the ‘more’ link, but nothing happens when I click it.

This one is affected Crochet Coasters Rainbow Three - set of six inc… - Folksy

whereas this one - with a longer description - works as intended (same seller)

Crochet Drawstring Bag Delphinium Three - prett… - Folksy

Thanks both, yes that seems to confirm it so we know where Doug will need to focus.