Product and Technical Updates

This thread is where we’ll post regular updates on product improvements and technical changes across Folksy — including new features we think you’d want to know about.

It’s a read-only space so we can keep it clear and easy to follow, but we’ll always let you know where and how you can share feedback on specific updates.

Thanks for following along and being part of the journey as we continue improving the platform.

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We know search is an important part of how customers discover your beautiful work - and we wanted to share more about the technology changes we’ve been making behind the scenes at Folksy.

We’ve migrated to a more powerful search system to future-proof Folksy and showcase your products better. It’s a change, and while we know it isn’t yet perfect, the good news is customer engagement is already improving - and we’re continuing to tweak, test and improve every day based on real feedback.

We’ve written a full update explaining why we made these changes, what the data is telling us, and the improvements we’ve already made thanks to your feedback and customer behaviour :heart:

Read More About Search Changes: Search Changes on Folksy: An Update | Folksy Blog

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We have seen an unusual level of traffic from countries including Singapore over the last 5 days, which we believe to be bots. Some of you may have seen this if you have Google Analytics integrated with your shop.

There is no threat, other than it has put quite a lot of pressure on the infrastructure we use to host and manage web visits. We implemented a solution to limit this traffic and today we have seen views return to a more normal range. Bot traffic is still evident but we’ve seen it decline and we’ll continue to monitor the situation to limit bot traffic.

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Hi everyone,

We’re excited to let you know that the first of several improvements to your Folksy Stats page is now live!

From today, your Stats page will show views for the past 30 days, rather than just the last 7. This gives you a much more useful overview of how your shop is performing over time - helping you spot trends, measure the impact of your marketing, and see what’s working.

This is just the beginning. Over the coming months, we’ll be rolling out more updates to make your Stats page even more helpful and insightful. Our aim is to give you better visibility of your shop’s performance and empower you with the data you need to grow.

Thanks,
The Folksy Team

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Hello,

UPDATE: this feature is now available for all users :smiley:

We’ve been working on a new feature which we’ve called “Improve Your Shop”. This feature is now live to Plus sellers and we’ll be rolling it out to all users later this week.

You can find the feature from your Stats page.

The feature provides information on how you can improve both the shop and items in your shop. We intend to build on this feature with more useful, actionable information to help you make sales.

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