Than, you Sasha, will give it a go on my next sale.
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Yay, just worked perfectly with today’s sale. Thank you!
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Think I have managed it, but like others, won’t know until I have a sale.
So glad you’ve done this. I’ve been quiet on here through the summer due to family stuff but am trying to revamp my shop .
This is great news! Been using Royal Mail click and drop for quite a few years now and already have two other shops integrated so really pleased I can now add Folksy.
Just had a nice surprise as I had my first sale in months and had forgotten about us now being on Click and Drop, I was in a rush to get to the PO and it was such a relief to open the page an see my order there ready to process.
I have had it for years for the platform not to mention and it is so much easier THANK YOU FOLKSY team for getting this up and going.
you know what I really like the most, I can chose the position of the label on the paper, means a lot less wastage as previously had to peel and reposition my labels after printing two in order to make use of all four.
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I’m having a problem with the name and address details on my click and drop labels that have transferred from my Folksy orders.
Most orders are fine but when the item is bought as a gift and going to a different name and address from the purchaser - it is putting the address in correctly but putting the original purchaser’s name in instead of the recipient’s name.
Everything is showing correctly on the order in my Folksy dashboard - so I’m not sure why the correct name is not showing on the click and drop label.
Has anyone else noticed this and is there anything that can be done Camilla @folksycontent
Can anyone tell me if the lack of email order acknowledgement would affect the click and drop. As this happened to me over the weekend. I am about to sort out the post and it hasn’t appeared in my C and D account. I have contacted Folksy but wondered if anyone here knew as it maybe quicker? Thanks
Just wondering if you ever got to the bottom of this? May well be an issue for more of us over Christmas…
Is this working yet? I’ve just had my first sale on the plus account and can’t see the option anywhere. I’m trying Royal Mail directly but the system must be overloaded as it is having trouble processing my order… grr! I should have paid at the post office today!
Hiya, there’s some slowness issues with Click and Drop at the mo, they’ve just sent an email with the below (I signed up to receive emails when they have issues). It took me a few goes of refreshing to get mine sorted today, but they are on the case by the looks of it.
Some customers are reporting slow system response and/or errors
New incident: Investigating
We are aware that some of you are experiencing slower system responses and occasional errors while using the Click and Drop application. Our technical team is actively investigating these issues to understand and resolve them quickly.
We understand how crucial our services are to your operations and are committed to ensuring a seamless experience. In the meantime, we ask for your patience and apologise for any inconvenience caused.
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Thanks Natalie. I gave up and went to the Post Office!
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@SeaGlassSeaham It looks like you haven’t set up Click & Drop yet.
You need to go to dashboard > shop settings > enter your API key > click ‘update settings’.
If you’re not sure how to get that, this page explains more - https://help.parcel.royalmail.com/hc/en-gb/articles/360011462338
Only orders after you’ve added the API key will show in your Click & Drop account.
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Thank you!