Folksy Ltd

Stats not working

Is it just me or is there a problem with stats for yesterday? It is only showing me my sold items.

My stats aren’t showing either. @dougfolksy is there a problem with the stats?

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Hi I’m not getting any information for yesterdays stats either.

Lesley

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Nothing showing on mine either.

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Hello – I’m just looking into it, now. It looks like a stray event hasn’t been processed so I’m just running a script to find that and then, if that’s indeed the issue, I’ll re-generate the stats.
Hopefully, stats will be back up-and-running within an hour or two.
I’ll keep you posted – thanks for letting us know and thanks, too, for being patient with us whilst we sort it.
Doug.

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Hello again – yes, that looks like it is the issue. I’ve dealt with the stray record and have relaunched the task to build the stats. Hopefully that’ll complete in the next couple of hours.
Once again, sorry about that and thank you for letting us know.
Doug.

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Just another update, the task to rebuild the stats has completed and they look to be working again.
Thank you (again!),
Doug.

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Thank you. Mine are working now.

Is there a problem again this morning @dougfolksy ? It’s only showing my sale from yesterday and nothing else??

No stats today. Is it me or is there a problem? @dougfolksy

Argh, I’m sorry about that – I’m having a look into it, now.

Hello again – it looks like one of the 6 tasks that generate the stats didn’t complete last night, so I’ve relaunched it, now, and it should hopefully complete within the hour.
This is the second time I’ve seen this issue this week, although I hadn’t seen this particular error before this week. My assumption had been that one of the servers that run the task had run out of RAM to process it, so I bumped the RAM on them all up, thinking that should fix it.
Evidently I still have some investigation to undertake!
I’m going to let the generation task run tonight and check how it’s performed tomorrow morning, which will hopefully give me a bit of insight into the precise nature of the issue.
In the meantime, stats should be working for the up-to-1-sixth of people who are missing them within an hour or so.
Thanks for letting me know about it and thanks for your patience with my ongoing investigations!
Doug.

Just an update: the task has finished running, now, so you should be able to see your stats.
Thanks again,
Doug.

Thanks Doug, working fine now.