As most of you know I had to delete Stripe from my account as no way to verify myself. Moving on had already signed up for SumUp and used successfully at fairs. Have just started to use the invoice facility and received an email from them this. Morning to confirm my account is now verified.
No hoops to jump through all dealt with by the information that they can obtain being UK based. It was so easy and nothing like the fiasco had with Stripe the other year. Just goes to showUK based is best.
I use SumUp at fairs as well & also find it so easy to use. It is a shame we can’t use it with our Folksy shop.
I used it the other day as the customer did not want to use PayPal. Sent her a SumUp invoice and marked the order as paid on Folksy.
I’m with you too on this. I also use SumUp at fairs and to send invoices etc. It is so much easier and straight forward and like you say UK based not USA based.
I stopped using sumup when they stopped my card machine suddenly and without warning just before the busy Christmas period a few years ago. They had brought out a newer version of the card machine and wanted people to switch over and buy the new one so the old ones stopped being supported (if they had warned us and offered us a discount on upgrading to the newer machine I wouldn’t have been hacked off with them but they didn’t, numerous people I know tried to use their old gen machines at fairs and got an error message without knowing why at the time). Maybe they have improved their customer service since then but they aren’t perfect. Stripe on the other hand I’ve had no issues with - I use them on 2 selling platforms and for invoicing (I use izettle for fairs which is who I switched to after the sumup fiasco)
@Caroleecrafts yes I use Sum Up for craft fairs and started using their invoices for private sales at Christmas. I used to use PayPal invoices (still do for some customers) but had a couple of customers who don’t like PayPal and didn’t have accounts and they found the Sum Up invoices easy to use and pleased I had another method to pay. Lower rates than PayPal too!
I got an invite to upgrade and did at that time. I think all these companies have hiccups at times but for me Stripe was totally unacceptable and unprofessional. The right hand did not know what the left was doing.
Scammers will always try to find the gap in any payment providers security checks so we have no guarantee that a similar fiasco to the Stripe one could not also happen if Sumup was the embedded payment provider or that they would handle it any better than Stripe did. (I accept it would be difficult to handle it any worse but my experience is that Sumup’s customer service ain’t great). Sumup will charge you a fee to investigate charge backs/ fraud cases.
Caroline @Caroleecrafts I was going to say “I didn’t know that you could send invoices for Folksy shop purchases”. But of course I realise now, you’ve turned off card payments so customers who don’t want to pay by paypal will be be contacting you. Do you think it has made a difference in that some customers have gone elsewhere? Or do they seem happy to receive an invoice to pay?
I might have a look into this. Having 3 “bank” accounts to reconcile is being a nightmare. It would be so much easier to have everything going through SumUp.
Never had someone not happy to pay by an invoice, also being a UK company think customers are happier than an overseas one.