Yet another EU directive

Shop Talk
1

I have my own website as well as Folksy and received an email from the hosting company yesterday an excerpt of which is below. If there is anybody left who still sells to Europe, this will affect you - and Folksy. I haven’t seen anything about it on the forum or Folksy’s emails so it may have slipped in unnoticed. It came into force yesterday…

quote;

"From 19 June 2026, a new EU consumer law requires online shops to offer a digital cancellation option – a button or direct link to the cancellation form, visible on every page of the shop.

This is an EU rule rather than a UK one, but it applies based on where your customers are, not where your business is based. In practice that means:

If you sell to customers in the EU, you’ll need to meet this requirement for those sales from 19 June 2026.

If you sell only within the UK, it isn’t legally required – but is a simple way to make cancellations easier for your customers and improve their experience with your online shop."

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2

I sadly stopped selling to the EU when GPSR came in. Also starting in July the will be an additional €3 fee required per HS tariff code too.

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3

Yes I had an email from RM yesterday. I don’t send to EU countries but I do sell to those not in the EU. I will still need to charge the 3 euros. No idea how this will work tho. I’m hoping it will be an add on with C & D and RM will automatically add it. But I will need to adjust the postage on Folksy. But that’s another problem as you only get Rest of World and US.

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