It’s ridiculous! You’re so lucky to have found it. I’d ask if they left a card to tell you, but this is YODEL we’re talking about
I finally got my parcel, the guy carried it down the road like he could and should have done the other day- I think we’d been complaining so much about it over the last few days that he actually decided to deliver it.
My complaint isn’t necessarily how long it’s taken either- but their shoddy customer service, they lie, and there’s no communication. First off they lied about not being able to find the house. That was their excuse for it sitting in the depot for two days after a failed access to my property. It took me hassling yesterday to find out the real reason was they thought my street was too narrow, and wanted me to collect it. But why couldn’t they give me this information on day 1? Why has it taken me to hassle to get that information? If i hadn’t, it’d just be sat there with me none the wiser.
But why is it, if my street it too narrow, that every other courier service can come down, and there are frequent YODEL deliveries to my neighbour?
I wasn’t even allowed to collect it in the end because I didn’t have photo ID, and then they wanted to send it to someone else’s house. NO. When it was delivered today the man put his foot in it because he pretty much admitted to being lazy ‘because we have 90 stops a day’. Unbelievable.
I think they want you to be psychic. Anyway! I should just be thankful I did get my parcel, because some don’t. It’s interesting reading their reviews.