For those sellers of bulkier items, I was wondering if you’ve ever had negative feedback regarding courier delivery instead of Royal Mail?
For smaller items I use Royal Mail. However, bulkier items are not only much cheaper to send via courier but they also insure to a higher value than Royal Mail, and thd tracking is useful.
However, today a customer has told me that she would rather pay more for a Royal Mail delivery that she could collect from the depot after one failed delivery attempt than a courier delivery.
(her parcel is in transit, after a failed delivery attempt)
Normally courier deliveries go without hitch, with deliveries being re-routed to a workplace if a customer works full time, via the additional notes section, but I have a feeling this particular order will be winging its way back to me.
And I was wondering if any other sellers have had complaints about using a courier delivery service?