This is the third time I’ve had a customer accidentally put two orders through, (this time meaning my item is now out of stock, till I can cancel it)
Each time the customer says they have had trouble checking out and were prompted to start the process again.
I send a message to say sorry etc, and it resolves itself eventually, but it seems a bit odd that it keeps happening!
I never had that happening. Have you checked with Admin? Maybe they can explain…
Yeah, I’ve notified them. It boils down to the customer checking out twice, which is fair enough, but seems unusual that it’s happened to a good percentage of my customers, hehe.
Frustratingly I have just had a customer duplicate their order 4 times. Each time they said their basket showed as empty. They also said there was not an option to use a cc just a Paypal account at the checkout.
Hmm, that sounds familiar!