Can’t add photos to listings

Hi I can’t upload photos. I’m trying from an iPhone. Before when I’ve had this problem I’ve screenshot the original s to make it a smaller file size then cropped it. Now that’s not working either.

What do I do? Is anyone else getting photos not allowed trying to list items?

I’ve just tried on android which is working fine.

Are you using the website or the app? @blackbirdcrochet

I’m using the website. I’ve found it uploads photos only if I add them before filling in any info. It’s been quite frustrating.

Just tried in my iPhone, iPad and iMac load fine.

What are your photos saving as? Are they jog or heic?

If the problem persists, drop support@folksy.com an email giving as many details as possible - they will do their best to sort it for you!