Folksy Ltd

Can't change my profile photo


(Minerva) #1

I’ve been trying to change my profile photo for about a week but it doen’t work. I pick a new photo, it says that changes have been saved but the new photo is not there.

Is there something wrong?


(Lizzie Gillum, Bedfordshire, Uk ) #2

@sianfolksy could one of the technical people help?


(Minerva) #3

I would really appreciate any feedback as I’ve asked twice before. I am trying to put a Halloween related avatar and I’m afraid I will have to skip it now…


(Sian ) #4

Could you please email us at support@folksy.com and let us know the following:

  1. Do you mean your forum avatar (the one that displays in here) or your Folksy avatar (the one that displays on your shop page)?
  2. How big is your image (in KB/MB, and in pixels), and what format is it in (jpg, png?) - send it to us if you don’t know
  3. Which browser are you using? If you’re not sure, click here and it will tell you!
    http://whatbrowser.org/

We’ll get back to you ASAP
Thanks! :slight_smile:


(Minerva) #5

It’s the shop avatar photo. I just sent you an email.
Thanks!