I’m sorry, there is another thread about this somewhere that I read only a few days ago but I can’t seem to find it.
Yesterday a customer of mine payed by card for a customised print, and the postage hasn’t been added to the total. I mean, this isn’t the end of the world for me- because it’s one small item that is only going 1st class as a letter… but I have lost the extra cost I put on the item for the customising. I don’t feel like I can chase up the customer and go “oh hey, by the way… you haven’t payed for postage”. I just worry if it where to happen on a larger order, it’s difficult for sellers to chase up customers who think they’ve finished their order to ask for more money.
I just wanted to bring it to the attention of @folksycontent