Below is a screen print of an order which is awaiting payment (customer pressed the help me button and I got an email asking for assistance in paying as they don’t jhave a Paypal account).
Not a problem except - I’ve given her a couple of options but wanted to quote the total amount owing so checked my Folksy order page only to find that the postage on both pieces is showing as £0 even though I have £3.40 set against the first, big piece and only the little angel has £0 for additional items. This means it should show £3.40 as total shipping not £0.
Confused the hell out of me so poor customer is probably equally confused.
I presume this is all to do with the postage not being calculated until the payment is finalised but surely it should show correctly on my order screen ?
PS: This really is Wrong. Customer has now paid me (as shown plus the missing £3,.40 postage). I’ve marked the order as paid but it shows total without postage. Good thing I don’t want to use it as an audit trail.