I’ve had an e-mail via Folksy asking me if I can make 4 of one of my listed items in a particular matching colour. I’ll need to e-mail back and obtain a bit more detail, but after that, I’m not really sure how I should go about dealing with it all. I’ve done customised orders before but never through Folksy. Obviously, as the e-mail has come via Folksy, I want the order to go through Folksy so that they get the commission (only fair). What is the best way to go about doing this? Should I produce a listing just for that customer or is there some other way? Also, do people charge the full price up front even though the customer hasn’t seen what the item they’ve asked for will actually look like, or do you take an initial deposit, keep the customer updated with progress/photos and charge the remainder prior to despatch?
Any advice would be gratefully received.