I was checking my PayPal this morning and noticed by chance a ‘Case Open’. I clicked on it as my heart sank wondering what ever I could have done to warrant an unhappy customer. As it turned out I had, during my illness, sent the wrong colour kit and found a note asking for the correct colour and what should be done with the one which had been sent.
The customer was from Ebay and rather than (more sensibly) contacting me via that means, he had opened a case with PayPal who unlike Ebay, do not notify me of any messages or cases. To my absolute horror this poor customer had contacted me on the 21st and today was the 25th!!! What must he think of me?!!
I’m sure none of you get complaints or do stupid things like me to warrant any, but I just thought I’d pass it on! Mx