I have had several enquiries about ordering my work and I have replied by email and have had no response back. I am wondering if it has gone into their spam folder and they think I have not bothered to reply which is very concerning. Alternatively they may have just changed their mind and not told me. Is there any way of contacting them by another route to see if they get my email? A lot of my work is made to measure so discussion is very important. Any help or ideas would be great. How do you cope in this situation?
I have had this happen, a couple of times with repeat customers, so knew it felt wrong. I contacted them via social media, and they confirmed they had not had or seen my replies.
If you can, find them on social media, or email them direct, rather than as a reply to the Folksy enquiry.
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Just giving my two cents here, as a non repeat, or potential customer of a shop, having the shop contacting me on my personal social media, would make me feel very odd and even give a sense of stalking. Saying this because when I contact a shop by email, my email is what they are allowed to use. I understand itās a sale and can be deemed as āgreat customer serviceā, even appreciated by the customer if they have actually missed the reply, but at the same time, if they have indeed changed their mind, they can take it as the shop digging in their personal life. Things happen, life happens, their inquiry might not be a priority for them at the moment, or they got their answer and decided not to proceed, to proceed later, or wait for replies from other shops. They donāt have to let us know.
Also, you are not aware of their personal circumstances, sometimes people need to be secretive, you donāt know who else has access on their social media, and if a random message from a random shop that āthat someone elseā isnāt aware of, would put the person in some sort of risk, or having to explain anything.
To me, if an email address is what they used, this email address and only I am allowed to use.
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On my website I suggest that people leave their mobile number if they wish, as Gmail so often hits spam folders, and I say Iāll SMS if I donāt hear back after I email. Perhaps suggest this in your āaboutā info.
TBH I would assume the latter explanation. I have lost count of the number of detailed, helpful replies Iāve sent to enquiries (not all on this platform but stillā¦) that have simply disappeared into the ether. Lots of people send enquiries without having any real intention of making a purchase - the ones that bother to tell you theyāve changed their mind are the tip of the iceberg! I usually assume theyāve contacted multiple sellers and simply chosen one who wasnāt me.