Hello there Folksers.
Been trying to upload new listings and change others.
When attempting to upload/change photos, the site gives an error message.
nginx/1.6.2
Changed photo format from HEIF to JPEG, checked the file size (all < 4MB), refreshed browser, signed out/in.
No success.
Running Safari 18.4 on macOS Sequoia 15.4.1
Any advice?
Thanks in advance.
Mik
sorry I don’t use Safari or a Mac. I only ever load as .jpg. I would suggest that you reduce the size of the images. Even if under 4mb because 4mb really is very big. Also it is better to have your main photo square, I checked one of yours and saw it wasnt.
Are you using photos? If so you can reduce the size under the edit. Do not have that problem but my items are smaller than paintings.
What do you use to take the images, iPhone adjusts automatically but if a camera could be in the settings.
If it’s another nginx coding problem (like the ‘header or cookie too large’ one we kept getting a few months back that stopped us getting into our shop dashboards) it may be fixable by clearing your browser cache. You should also drop an email to Support with as many details as possible about your computer, browser, operating system, and what triggered the error - this will help them to track down the source of the problem and hopefully fix it on their end!
ETA I’ve just added a new listing as a test and the photo upload worked fine, so hopefully they’ve already fixed it. (I’m using Firefox and MacOS Sonoma.)
Thanks for all the replies, appreciated.
I’ll try your recommendations although it is becoming a frustrating experience for me attempting to list on Folksy.
Why square?
iPhone used. Great wee camera.
Ah. Continuing issues. Noted.
Square because that is what Folksy use on our shops.
I agree the iPhone cameras are brilliant.
Because the boxes for your listing main photos on the front page of your shop are square.
You can change the format on your iphone to send out jpegs, under settings from memory.