Just need to get this off my chest before my head explodes.
I was lucky enough to sell 3 items over the weekend to two different buyers. Because my items can be quite bulky I automatically booked delivery with MyHermes, never been a problem. Until now.
Booked online on Sunday for Monday collection. Well, Monday came and went. Contacted customer support who promised re-attempt collection would be made today, Tuesday. Excuse me? Re-attempt? For there to be a re-attempt there has have to have been an attempt in the first place, which there wasn’t. Me sat in all day with the kids on the sofa in the living room, facing the window which overlooks the front path and with a dog that does an absolute ditzy if anyone even walks past the house, never mind comes down the path.
Anyway, waited in all day today again. No attempt to collect whatsoever so about 4pm I contacted them via live web chat, when I was told to wait until after 8pm and if still no collection to contact them after that. Peeved at such a response, no helpful “we will contact the courier” at all. I’ve contacted them again tonight to get the standard “please wait until after 8pm tomorrow and if still no collection please contact us”. I’ve told them what I think of their “customer service” in no uncertain terms and told them that I will get the parcels into the delivery system myself tomorrow.
My plan is to take the parcels to the nearest Parcel Shop tomorrow morning. Its out of my way but I have a business to run, customers to keep happy and a reputation to uphold, unlike them who don’t really have a great reputation overall. I am just hoping that they accept the parcels but I see it that if I can actually speak to a person I may actually get some help. There shouldn’t be a problem really but the thing is, and what really peeves me is, that on the system they have marked it that the item has been collected by the local courier and so I can’t cancel the order now, which was my original plan and then send it with Royal Mail instead. I just hope that the person at the Parcel Shop doesn’t think that I have re-printed the labels and am trying to send out second items on the same booked delivery.
I suppose if I do run into problems and they won’t accept them I will have to pay to send by Royal Mail and then claim my money back for the MyHermes booking via Paypal/Credit Card. I won’t let them get away with it.
This is how I feel about their customer service!