Aww @LotfieldJewellery it can be so hard selling online. Sometimes I feel like my shop is covered with Harry Potters invisibility cloak. Not a bite for weeksā¦ and itās easy to lose the mojo we desperately need to keep on plugging away.
If you can, just keep adding new makes which will keep your shop fresh.
Choose your favourite social media platforms and try to pop some daily updates on there.
Itās abit like fishing I think. Casting your lure out and waiting for a nibble
Well Iām in abit of a pickle this evening. I have a customer struggling to pay through PayPal due to a logging in problem.
Iāve got the folksy email informing me of this issue and it recommends contacting them to try and resolve.
The items are now in my sold section and I can see the awaiting payment sale on my dashboard.
I contacted the lady almost straight away and tried to help best I could and explained about the new Stripe direct payment option, but on hind sight she may not be able to back track to that option now.
This was a few hours back and I havenāt had a reply.
I really donāt want to lose the sale as it was for two items.
Iām not really sure what to do now. Any ideas folks. .?
Karen @karenscraftybitz Iād give them a few more hours to get back to you - they might be sorting out bed time/ eating/ out for the evening. If they canāt back track you can always send a paypal invoice which they donāt need to log in to pay.
Claire - you should be able to cancel the sale and advise your customer to try purchasing again, but using the Stripe option instead of PayPal. Once you cancel the sale the items will return to being available for purchase
Woohoo I now have a stable internet connection - a loose wire on the pole meant that it kept dropping out at random moments which was proving bloominā annoying (if it was going to take longer than a minute didnāt even attempt it), anyway a man has been up the pole and re attached it - now to put the magpies on a diet so that they canāt bounce on the wire and pull it out again.
Still havenāt retrieved the malachite earrings from the bottom of the crate (I look at my sales online (here and there) for the year and wonder why I list anything other than the fordite) but hereās something that I had measured and drafted the listing before it got packed
Thanks for the advice Sue @BeadstormJewellery
I was hoping to solve the issue with the new Stripe system.
I will give it a few hoursā¦ maybe leave until the morning and then send an email explaining it may be best to cancel the sale and start again from the beginning opting for the stripe payment at check out.
Fingers crossed the sale hasnāt been lost in the confusion.
Itās so hard getting sales, and really disappointing to lose one due to technical hitches.
If you log in to your paypal account then under ātoolsā on the dashboard you will find āinvoicingā, then ācreate invoiceā which will bring up a template for you to fill in. Once youāve filled it in it gets emailed to them (so you do need a working email address) with a link that they click on, fill in their card details and hit pay (or submit I canāt remember exactly its been a while since I paid for anything that way), they donāt need to have an account or log in to an account to do this. Once they have paid you get a confirmation email and the invoice is marked as paid on your paypal dashboard so you can manually mark it as paid on your folksy one. Pretty straight forward and easy Iāve found.
Morning , quite a bright start here today, hope it holds for the weekend.
I need to wash my car and pack it ready for 3 days of fairs, I can get set up tonight ready for the morning.
Sales online seem really slow (for me) for the time of year, I hope the fairs make up for it.
