An order just popped in and I am off to the post anyway with an order from one of my other shops but I can’t post this one. Yet.
Why…. because the customer has asked me not to include any pricing details as it is a gift. Sadly they have not given me any message to include with the suncatcher and I do not even know the name of my customer (as I am assuming, which can be dangerous) that the delivery name and address is that of the recipient and not my customer.
This means on my acknowledgement email I have had to ask the customer if they have a message for me to include and I will have to delay posting until I get a response. But I may not get that response because emails often end up in Junk. If I had the customer phone number I could text them… which is a far more reliable way of getting information than an email which can get lost in the ether.
When oh when will Folksy add that essential bit of delivery information to their basket screen…- alternative despatch address and ‘gift message’
Oh and an optional box for customer phone number !!!
Presumably they were in contact with you at point of order, to tell you that they didn’t want the price to be shown, so they could have told you of a message to include then. I guess they hadn’t thought about including one until you mentioned it in your email. Pleased it all worked out for you, the customer, and we hope, the recipient when they receive their gift.
I use the drop down options to say “would you like to add a gift message?” and then in the box below I’ve written “please write your chosen message here”
An alternative delivery address would be a good idea, l often send direct to a customer and usually ask for the delivery details, message to write in a card etc using email, facebook messenger or wherever they have originally messaged me from. I don’t usually have any issues with it although my most recent one was a bear for Ireland that went to a UK address for the recipient to post on and my customer forgot to tell her that it was on the way. The recipient messaged me and said she had been ill and thought someone had sent her an expensive gift. I felt really sorry for her when I explained it was for her friend in Ireland. I said in future if there is another I will add a note to it explaining who has ordered it
