Help! I can't sign into my Folksy!

Fancy a Cuppa
1

Is anyone else having problems? Folksy signed me out and it just wont let me sign back in!!

2

It’s ok I cleared my cookies and cache and it works now. I panicked a bit then lol
Donna x

3

Hi Donna

Sorry, we just ran an update. More info: http://status.folksy.com/2014/09/01/just-deployed-some-changes-to-how-sessions-are-handled-2/

1 Like
4

Im glad I saw this I cant sign in either. will wait and see if i can later on.

5

If you sign out and back in again, that should fix it

6

Ooo I was panicking.

7

You can’t sign out if you can’t sign in :slight_smile:

8

I am signed out but cant sign in again!

9

I can’t sign in either! I am signed out and when I try and sign in it just keeps taking me back to the login page.

10

I tried it with chrome book and I can get onto Folksy but cant using my normal computer using mozilla firefox

11

I’m on Firefox, will try Chrome on my tablet.

12

I went into my history and cleared my cookies and cache and have managed to sign back in with no problems
Donna x

1 Like
13

Can you click on your username at the top? That should log you out.

14

I am having the same problem.

15

Hi – sorry about that, it’s because of some updates to the session handling code we had to put out.
Clearing the cookies should certainly fix the issue.
Also, when I first logged back in, I tried clicking on my username at the top, then signing out, and signing back in again.
Sorry about the inconvenience of this.

16

If you’re not sure how to clear your cache or cookies, there are some instructions here:


1 Like
17

Thats me sorted went to my logo at top right and clicked on log out which was in red and that logged me out although I thought I was already logged out ,Gosh this is confusing! Then I logged in and that me up and running again
Thank you

18

Cleared my cookies and cache, and all is back to normal now :slight_smile:

1 Like
19

I had the same problem. Wasn’t happy as had almost finished a listing, now have to redo it.

20

I can’t sort mine - it knows who I am on here but when I go to the front page it says sign in. I have logged out on this page but when I click sign in it knows me again straightaway ion this page but can’t get anywhere else :frowning: have cleared cookies etc