Over the years I have often seen new shops that obviously don’t have much idea about setting up shop and selling…
That is understandable…it is a learning curve for us all.
However, I keep seeing shops ( I know I mustn’t identify them ) where the items are not listed well and of course more recently where they have listed for NI and the EU,( and almost certainly don’t have an agent there, as required ) plus one that I found recently that wanted P&P of £2 to send to the US…(and it wasn’t a lightweight or thin item)
Another one where the item was apparently listed at one price and then discounted (in the sale price box,) for a HIGHER price. ???
Shops where the owner probably has no idea of the rules and regulations etc…
I won’t even mention copyright…So my question is…
Do you reach out to help and advise ( and risk being berated) or do you mind your own business and let them learn the hard way.
I have in the past messaged sellers when I’ve noticed mistakes on postage or descriptions and have also questioned their opening a shop with a sale and mostly I found sellers to be grateful, I know I would be if someone let me know that I had made an error in a listing., Nowadays however I don’t get too involved and tend to leave it to them, some sellers don’t bother to try and help themselves, others ask for advice on here but then get on the defensive when it’s given or ignore it then come back asking the same questions so I wait until they ask now.
i would only give advice if the shop owner comes on the forum and asks for it.
If there are problems re Rules and Regulations, copyright, etc, then I’d report to support. If you feel unsure about doing this phrase your Report as a question, along the lines of “this item appears to be a Toy, but the seller does not mention CE testing” or “Please ask the seller to confirm that they have permission to use this image for commercial purposes.”
I used to offer help and mostly, it was accepted with thanks. Now I mind my own business.
Actually, I might contact the seller directly about an obvious error - like they have entered the price as £2000 rather than £20.00 !
After having people ask for feedback and then either get offended or take no notice of any of the feedback given I now leave well alone.
I recently added Europe and Ireland to my posting. I further clicked off all boxes.
My items are letters and large letters and just need a stamp on them.
Am I wrong?
Marjan @Marjansart You need to follow the EU General Product Safety Regulations to sell to Europe and Northern Ireland. As well as the usual safety checks (similar to UK GPSR) the main difference is the need to have an “authorised representative” in the country you are selling to. Folksy did a blog about it a while back.
The listing form now has a safety info section where you add the safety info, including the rep details. I thought it was a mandatory section once you enable the EU/NI postage boxes, but possibly not.
There is an exemption for unique artwork - but it is rather confusing as to exactly what falls under that category. Your jewellry and prints are not exempt, but your original signed paintings may be.
Note - some EU countries also have fees/processes to pay for packaging (waste recycling), that are complex to navigate.