Has anyone experienced these constant emails before? All my details are correct, I’ve never had an issue with sales.
I haven’t clicked anything in the email as I find them suspicious, but it’s getting very annoying.
I’ve contacted Folksy, but I’m just wondering if anyone else has experienced it.
From what I can see in your photos they look like genuine folksy emails (it would be useful to see the sender info in the email header). That makes me think you either have a very persistent buyer who has an issue with their card/PayPal account or PayPal has got their knickers in a twist and thinks you are selling live animals so it blocking the payment from going through. (obviously they don’t tell you that’s what’s going on so as a buyer you keep trying)
Folksy will be able to interrogate the order system back end and see why it isn’t going through and advise further on what you need to do. They should get back to you this morning.
I haven’t checked but have you considered setting stripe up as an alternative payment method?
There is no sender email address, that’s why I thought it was odd, it just says ‘To You’ as a header.
I do have stripe set up, but the majority of my sales go through PayPal and I’ve never had an issue.
I guess I’ll just have to wait for Folksy to respond.
I had an issue last week where a buyer couldn’t pay by Paypal - she did actually then switch straight away to paying via Stripe so I didn’t get any messages from Folksy, just the paypal email saying payment had been reversed. Did you get any of them? It would be from Paypal.
I didn’t worry about it as it was just 1 attempt and the stripe payment came through.
But Folksy contacted me the following day, saying they had spotted this payment failure, and had checked my listing. I had used the word “shot” as in “shot silk” in my listing, and apparently this would have been on Paypal’s automatic block. I was pretty impressed that they checked and contacted me.
Hopefully they are already looking into it and will reply to you today.
If they confirm it’s legitimately from Folksy, can you let us know. I’ve never seen “The Folksy Robot” name with TF in a green circle. The ones I get are robot@Folksy with a R in a green circle, but of course there may be different email accounts for the different types of communications.
Thank you for letting me know your situation.
I haven’t had any emails or notifications from PayPal of Folksy regarding it. I’ve checked my PayPal and Stripe accounts and they are all up to date with correct info.
I’m unsure what they were trying to purchase, so I’m not sure if any words would have been picked up as inappropriate; I’ll have to go through my listings and check titles and descriptions.
When I click on the ‘The Folksy Robot’ header it does show the robot@folksy.com email, so I’m presuming it must be legitimate. I’ll just have to wait for a response. I will let you know if they confirm the email address to be genuinely Folksy!
I had a response from Folksy, the email address is legitimate, it was an automated email due to the seller repeatedly trying to buy items.
Apparently the buyer was trying to buy multiple things from different shops, which means they can only pay through PayPal, which I didn’t realise!
But Folksy said they are emailing the seller to let them know there is always the option for Stripe payments, or singular PayPal purchases for individual shops.
My mind is definitely at ease now!
Amazing, thank you
Hello Gracefullycrafted, I’ve just popped on to your shop and I noticed your post & packing is only 5p. Is it meant to be that price? I thought I’d ask, just to make you aware, in case of a typo. Lovely paintings! 
Thank you very much! Yes, I’ve set my postage low as I have difficulty making sales, so I try and keep everything as reasonable as possible!
Instead of 5p, you would be better to have “free” postage. That would look like a deliberate postage pricing decision, where as 5p looks like a mistake, and might even put customers off if they worry you might spot your “mistake” and ask for more to cover postage, or be concerned that you will be out of pocket.
To offer free postage, just put £0 in both columns.
Be aware that while some customers really like “free” or low postage, others will know that they are still paying for it, but it’s hidden in the item price. For example pricing a £8 painting with free postage, is the same as pricing it at £6 with £2 postage. That’s ok if they only want to buy 1 item, but it can put people off buying multiples, as they might think they are paying for hidden postage twice (or more).
Unfortunately, we never know who will be buying and whether they are motivated by free postage, or whether they are looking to buy two or more items at the same time.
Other strategies
Not sure if you know, there is a method by which you can set the system up so you charge one amount for the first item, then a different amount for each subsequent item.
For each listing, put your normal package postage cost in the first column, then a nominal amount in the second. If a customer buys more than 1 item from you, they pay the highest postage amount, plus the smaller add-on/s for the other items.
You can also just charge a single postage charge by putting £0 in the second column of each of your listings. This is what I do.
It seems daft, but these approaches can sometimes encourage customers to add extras to their order.
Ooh, nearly forgot - just never leave the second column blank - customers will be charged full postage on every item. Put an amount in, or a zero.
UPDATE - but you do leave the other countries blank, just like you have done, if you don’t want to sell abroad. It’s a bit confusing.
Hope this makes sense 
Thank you very much for your advice, I will look into the different options 
You are elcome. I just updated to clarify the use of blanks for other countries.
I’m unable to ship outside of the UK because of custom/tariff expenses and I have no idea what I’m doing when it comes to that stuff, so I leave them blank as that’s the only way I know of having it display that I don’t to ship there. I’m not sure if there’s another way to display that?
You are doing that completely right - leave them blank as you are not selling overseas (a lot of us don’t for the same reasons as you). I just want to clarify that when I said, don’t leave the second column empty, I was just meaning for the UK price row. So sorry to have confused you.
Oh, no worries. I really appreciate all of your advice!
