Joy, do you use a pc or tablet?
What I normally do from a pc, I go into the Order page and click on Print Order. Instead of sending it to the printer though, I select the option of “printing” it as a PDF. Once I’ve got a pdf I use the Snipping Tool and select the area I then paste as an image to either a document (for the copy of the order I send with my parcel) or an email.
It sounds like a lot of work, but after you’ve done it once you know where to go and how to do it and doesn’t take long.
You are even able to use the Snipping Tool directly on the order page (so without creating a pdf doc), it depends how much you want to show. I like more the pdf version.
Folksy might have the issue solved soon quickly anyway (hopefully )