Just wanted a bit of advice here. I had an order placed (and paid for) on Saturday night for a personalised wedding card. I had stated in the listing that I needed to know the names of the couple getting married, the date and if the buyer wanted to have a personal message inside or just a standard one, at the time of purchase. There were no details given, so I e-mailed the customer on Sunday morning using the e-mail address on my dashboard. A few minutes later, I got a mail delivery failure message saying that there was no such user account. I checked the details on Paypal to find the address given there is a .com rather than a .co.uk. I resent the e-mail requesting the required information to the .com address on Sunday and again yesterday with no response from either.
Do I wait another couple of days until she realises that the card hasn’t turned up and contacts me to find out why, or do I just give up and refund her now and cancel the order?
I kind of want to give her a bit longer, but possibly because it has been my only sale this month so far and my most expensive item. What would you do?