Just a very quick question.
I thought I had set up my shop so that I don’t ship internationally, but yesterday I received an order from someone who gave a French address. She didn’t complete the payment as she wanted to pay by credit card so I got the email form Folksy saying ‘get in touch with buyer as they are having difficulties paying’.
I thought I had set up the postage options correctly to state I don’t ship overseas, but can anyone see anything wrong in how I have set up the shop settings? Or did the order not go through because the system detected I had set up UK only orders, and the fact she wanted to pay by credit card was just a coincidence, and not the real reason she couldn’t complete the order??
I’ve cancelled the order and advised the lady to look in other shops on Folksy as I know many shops do ship overseas, so hopefully, she’ll find an alternative.
Thanks for any pointers,