Hi other Folksy sellers
I have contacted Folksy regarding a problem I have started to incounter and wondered if any other seller is having the same problem.
I am unable to add new items or upload any photographs. We have checked to see if the problem is my end, but all seems o.k. it’s very frustrating as I have so much to add.
Can anyone enlighten me.
Regards
Gail
I’ve been managing to add listings with no issues, but I’ve had this problem in the past. What point is it breaking at? Does it time out / crash when you try to add photos?
Have you double checked all your photos are well within the 5mb size limit? The other thing you could try is writing the listing & just adding one photo - then preview the listing so the system saves it as a draft, before going back to add the remaining photos. Sometimes doing it in stages seems to work!
I have noticed in the last couple of days that not all of my re-lists are appearing in ‘recently listed items’. Yesterday two brand new items I listed did not appear, but they were OK in my shop. Today I have relisted them and only one item has appeared. Am monitoring for the next few days before I contact admin.
Thanks for letting me know you are having problems too!
Hi
I have tried your suggestions yesterday, but the pics have been used before as I am trying to relist an item I deleted in error!
The system is just not allowing me to list at all anymore.
Fed up with it. It took the engineers to sort out another problem I had two weeks ago three days. The system did not generate my monthly bill for August. It was only my account effected.
Typical.
Regards Gail
Demelza Designs
Hi Demelza.
I’m sure this is really frustrating for you, but Folksy are a small team and ‘the engineers’ consist of just the wonderful @dougfolksy. It is also the middle of holiday season, so you may have to be a bit patient. Fingers crossed for you that this is resolved quickly.
Helen
Hi, Gail – I’m really sorry to hear you’re having issues.
I remember the issue with your fee, earlier this month – it was a new one on us but you’ll be glad to hear that we improved the efficiency of the code that caused it so that particular problem shouldn’t raise its head again.
Have you been in touch with our support team regarding your listing issues?
They collate issues they hear about and from that we can get an idea of when and where people are struggling, which really helps identify and diagnose any potential problems.
To that end, I’ve recently (in collaboration with support, earlier this week) doubled the resource spent on background workers to deal with issues some people were reporting when listing first thing in the morning. The hope is that this should fix any such issues, of course, but even if it just alleviated them, we’d know we were on the right track.
There are other time-based, background activities going on at different times, so it could be that these need evaluating and breaking up, if people are seeing issues at certain times.
If you could let support know what problems you’re seeing and when, that would be brilliant, as they really are expert at getting to grips with a problem and assembling all the information I need to diagnose things as quickly as possible.
And again, I’m really sorry that you’re having a frustrating experience – I really hope we can get it fixed with you as quickly as possible.
Doug.
Apologies, Gail (and also for getting your name wrong!) I did not in any way intend to be intimidating or offensive, so I hope you were not upset.
Helen
Brilliant, thank you, Gail.
Support will no doubt be either fixing them or feeding them to me in very short order – I’ll definitely keep my eyes peeled for anything coming through.
And obviously, in the meantime, any ancillary information you could give them would be invaluable.
Thanks again, Gail.
Doug.
I can’t comment on the technical issues, but as a fellow Cornwall resident, I completely endorse your summary of life in Cornwall at the moment. It’s not pleasant with most locals on self-imposed lockdown. I got up at 6 this morning to do my supermarket shop. Leave it any later and the shelves are stripped and social distancing with mostly unmasked visitors proves impossible. I know we need the visitors but…roll on winter!
@DemelzaDesigns The system isn’t set up for orders to automatically get cancelled if you refund them (Folksy have no way of knowing if you’ve sent a refund through PayPal or Stripe), you need to contact support and let them know which order it is you want cancelling (with a screenshot to show you’ve refunded the customer) and then they will manually cancel it and remove the fees.
I’ve noticed this too. A few times I’ve relisted the final page of my listings, which is 7 items, and only 6 (or sometimes 5) have then shown up in the recently listed section. @dougfolksy, any ideas on this one? It’s potentially problematic as the items don’t then show up in searches.
I was trying to relist a few days ago. Wouldn’t have it.
Same for me, it’s very random as to what actually appears in recently listed and what doesn’t