Just wish I could have formatted the emails to make them easier to read but you can get the guist. Have remembered to return my angel to stock now by cancelling the order. 
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Shame we no longer get the first email. I had a non-payer yesterday. I only realised this morning when I noticed the number of live listings in my shop had gone down and I went to investigate where the missing listing had gone. Have been able to reach out to the buyer, but without that first email, some sellers wonât know they have a pending order
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I also had a non payer yesterday which I noticed in my dashboard and still no email. It was a bit odd though because it was saying shipping ÂŁ0.00 and in fact it should say ÂŁ1.50 I checked on my listing and I hadnât made a mistake it was ÂŁ1.50 for shipping.
Thank you for this!
However, posting as a Buying Customer (rather than with my Seller hat on), the Checkout has a problem.
I was shopping from a particular shop, who sells lovely crafting supplies. After I added an item to my basket, I was taken to the checkout page.
It was difficult, first of all, to find the âContinue Shoppingâ option, so I could click on it.
When I did click on âContinue Shoppingâ, it did not take me back to the shop I had been browsing, but to the Folksy Home page.
That is not helpful at all - I wanted to continue shopping In the Original Shop that I had just come from.
I would have thought this is likely to be the case very often.
Could we have either Two nice bright and clear Buttons, that say âReturn to NameofShopâ and âContinue Shopping on Folksyâ (or something similar that makes the distinction clear), Or at least one button, that defaults to the shop that the customer has just come from - at least then they can choose whether they want to buy more from that seller, before continuing to other shops.
And, from a Sellerâs point of view⌠We work hard to drive business to our shops. If a customer comes and makes a purchase, we would much prefer that they are passed back to our shop, if they choose âContinue Shoppingâ, rather than back to the Home page. They are more likely to make multiple purchases, whereas if they are channelled back to Home page, they may just give up, as not everyone is computer literate enough to work out how to re-find a shop whose name they may have forgotten, so that they can purchase a second (third, fourth) item there.
If someone is taken back to the original shop and they donât want to be there, they will find it easier to return to the Home page, than they might find it to search for the shop they were just looking at.
I hope this is clear.
Please could @FolksyStaff look into this?
Thank you!
Lizzie
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Lizzie
A very good point.
I was buying some glass supplies today (not on Folksy) and every time I popped something into my basket, which I had carefully selected from the menu list, it returned me to the first page of the menu, meaning I had to scroll through the pages to continue my selection.
I wanted to be returned to where I had been, not somewhere else and I found it mega aggravating, as well as confusing, as I was.not then sure what Iâd just bought and at one point bought 2 pieces of glass which were the same colour by mistakeâŚ
Certainly when youâre buying supplies and may want several the same but perhaps different colours it is really bad to be directed away.
Even worse to go back to Home - that would have made me leave the shop entirely without completing my sale.
@Folksyadmin please look at this urgently.
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Thanks for your feedback Lizzie and Joy @JOYSofGLASS - Iâll pass it on and see if we can get that sorted.
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