Today I was the buyer when a Folksy seller almost had a sale but no payment.
Can I tell you what happened so you lovely techie people can help us out?
I had the item in my basket and went to Checkout. I confirm the order - first hurdle, it asked me to fill in my address!
Now I’m going to pay with Paypal, which already has all my address details stored. Also I’m signed in, so you should have my details on my profile too. Why do I have to manually type in my address?
Ok so I did that, and I get another confirmation screen - didn’t I already confirm two screens ago?
Finally, I’m at the point where I would expect to sign in to my Paypal account and the screen just freezes. After about ten minutes I try refresh, but that doesn’t help. I try the back button, but that says there is nothing in my basket. I open a new browser window and put in Paypal URL, and there is my order waiting for me to sign in!
I think an ordinary customer, especially if try to do this on a tablet or phone, is likely to quit at any point in that process.