Nearly all of my ‘non payers’ want to pay but have failed for various reasons.
.they live abroad but are buying for posting to the UK - Folksy / Paypal has problems with that
. They’ve forgotten their password to Paypal
Example below of what I send - usually after 3 -4 hours as if they’ve not paid by then they are 95% not going to or have a problem,
If they do come back to me, and they nearly always do I offer to send them a paypal invoice (and mark later as paid on Folksy) if that is easier of it they can’t get the link from the email to work. I have also on several occasions accepted a cheque - sent after they receive the parcel containing paperwork and my address details - but not everyone would want to do that (I’ve Never had anyone default on me
Note also that if they have mistyped their email address into Folksy (there is no validation) they will not receive the order confirmation and therefore the payment link. You will know it was mistyped if you try to email them and can generally work out what the email address should be and correct it but in that case they would have to pay you by Paypal invoice as they will not have a payment link.
Hope that is clear enough. (finger ache )
I’ve received your order for the xxxxxxxxxxxxx and thank you very much for this;
When I receive an order from Folksy I should receive 3 emails.
1 the notification from Folksy of the order and 2 notifications of payment - one from Folksy and one from Paypal.
Only the first has come through, the order notification below and the order is still showing as awaiting payment in Folksy.
You may not yet have got round to making the payment or It may be that you have had a problem with the payment via Paypal as this does happen every now and then.
Folksy and Paypal can become disconnected during the order / payment process leaving the order unpaid.
If so you should be able to get back into the order to make the payment by following the link in the email you should have received from Folksy when you placed the order.
This link is valid for 24 hours.
Can you let me know if you have a problem please and I will try to assist you further.
Regards and thanks