Thanks Kim. Although I do have it mentioned, I do currently only have postage prices in UK and USA as I wonder how many people would actually click on the shop announced to read it.
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I do state on my Shop Announcement that I don’t post to Europe. This customer must have clicked on the item and bought it but didn’t check my shop’s main page. Probably not unusual. I think I would do the same.
I have just received the payment from Stripe for this order that I refunded (£19.99) but they have taken their £1.78 fee!
I am guessing that the customer will receive a refund from my bank account linked to Stripe but that this will be for the full amount so have I lost out by £1.78 on this sale?
Yes you have pretty sure. 
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I have just gone through and deleted other rest of the world, shame and wrong as I get a lot of interest from Oceania. This has now potentially eliminated a revenue stream for both sellers and Folksy, not to mention losing money if someone from Europe does buy.
Surely this programming should be given urgent attention and all Folksy sellers warned about what Rest of the World means. An algorithm should be inserted into that section that stops the EU from purchasing, stating as it does on Etsy, this seller does not ship to your country.
Before I get lambasted and my post deleted I am not being negative just concerned that this is a dreadful situation to be in. Sales are bad enough without losing a large revenue stream. Putting a note at the top of a shop, means nothing as customers do not read them but will potentially cost the seller money. As in this case £1.78 may not seem much but can quickly build up, ten sales and £17.80.
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If you message Folksy, they will probably refund their part of this fee as your Stripe charge also includes the Folksy fee. X
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To be fair they need to refund the full amount including the Stripe. Their fault, they take the hit not their selling customer.
Thank you for pointing that out - I have emailed support to ask how the fees are apportioned and whether the folksy sale fee will be refunded to me. That would be a help.
As you say, @Caroleecrafts it’s the thought of this happening again that worries me now. I thought I had protected myself from sales to Europe but can see now that I had just been fortunate enough not to sell anything there until now! So, lesson learned but how to prevent this from happening again?
I sell a fair amount overseas on other platforms and only want to exclude Europe which I have been easily able to do on those sites. The only way I can think of is, as per my joke earlier, to put £100 in the Europe box but before I do this, I wonder, does anybody know if postage charges are counted as part of the sale fee - ie, if I was unfortunate enough to make a sale of a £5 item to Europe and the total was £105 which I then refunded, would I be charged Stripe/folksy fees on £5 or £105?
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As far as I know, Folksy don’t charge fees for postage but PayPal and stripe do. X
As far as I am see you have done nothing wrong at all
Your settings, as you have, should allow you to post anywhere except Europe. You have specifically excluded Europe and the system has basically ignored that setting, which cannot be right.
It appears that as currently coded if you want to exclude Europe you must also exclude everywhere except UK and USA.
A bit limiting !
I wonder if this coding bug was introduced when they split the USA rate from the rest when their rates soared during COVID or if it was added later, more recently
. It’s odd nobody else is complaining and it is a very valid complaint
I did post about it in Feb 2023
Thank you Carol never saw this post.
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I also remember sharing a link too but I can’t find that post at the moment.
Here’s the link and it’s stated in the last paragraph.
https://folksy.uservoice.com/knowledgebase/articles/57290-pricing-and-postage
Ah but I wonder when that was written because I have a distinct memory of postage being changed re USA / non USA during COVID.
Don’t think there was any issue before that.
If the rules changed then really they need to be circulated in bright red to all sellers as once a shop is set up nobody has any reason to go back now and then to see if something has changed
Ah ha.
It’s not a bug, this is how postage was intentionally set up and has not recently changed (I remember it being this way when I joined in 2016 because it’s the same as how I was used to it working on Etsy).
Rest of the world doesn’t mean everywhere remaining after UK, Europe and US (or US & Canada as it used to be), it means rest of the world other than the areas you’ve already specified. It working this way was a help when the majority of sellers either sold just to the UK, or sold everywhere internationally, as it saved having to enter the same price again and again for those that had a flat international rate.
When it was set up, it wasn’t as common for people to want to exclude certain countries as there weren’t as many complicated regulations as we have now. That’s become increasingly needed more recently.
The most recent changes to postage have been excluding Germany unless you’ve entered a LUCID number, and changing US & Canada to just US, because in the past US and Canada had a similar price to post to which was less than areas such as Australia, but during Covid the US became it’s own postage area which was usually more expensive than everywhere else. Although Canada is still cheaper to post to than Australia, the easiest way to resolve this with the current system was to move Canada to everywhere else so US could be specified separately.
There are a lot of changes that need making as Royal Mail have made further changes to their postage zones so ours really don’t match now, and people increasingly need more control to select/exclude certain countries, rather than just being able to work with areas. It is something we know needs updating, but it’s not something that’s going to be quick or simple to change.
Sorry Kim but I can see no reason whatsoever why anyone would deliberately code that like that. It is totally against logic. To specify something as excluded and then to include it regardless.
It makes no sense. Doug, I sincerely believe, is a pretty brilliant programmer, he must be to handle the bulk of the system which I believe he does. I have utmost respect for all his work so I just cannot imagine how this fault, if you prefer that to bug, has slipped through for almost a decade ?
If as you say you think it has been there since you joined then why on earth has it not been fixed years ago.
It’s not specified as excluded though, that’s just something which some people seem to have assumed. As it was not a bug or a fault, there was no need to fix it.
It’s stated in the Knowledgebase article that @Knittingtopia linked to that this is how it is meant to work.
- If you add P&P for Rest of World but don’t add P&P for the EU or USA & Canada, your listing will display a P&P price for the UK and then a postage cost for everywhere else in the world including the EU and the USA & Canada.
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Surely you need to change that wording regardless, as Canada is now lumped in with the rest and it seems have been since June 2020 .
And as currently set up it is still illogical and sorry I do logic in a big way and I cannot understand why it is not fixed so it works properly.
If I don’t put USA prices that is because I am excluding them. If I put prices I am Including them. There is either In or Out.
Yes, that page hasn’t been updated since we moved Canada, but shows we haven’t made any recent changes to how this works.
It may be illogical to you but this is how it was set up so it is working as intended and isn’t something which is a fault that needed fixing (but may be something which needed explaining more clearly). It’s that so much has changed with postage since this was set up that the system needs rethinking to work in a different way. As I mentioned, that’s also how Etsy worked 10 years ago so it’s not just Folksy that developed a postage system this way.
If you enter a “rest of the world” price, that means you post to the rest of the world, not the rest of the world excluding certain countries. For how you mentioned, if you don’t offer “rest of the world” then yes, whether you enter a price for US or not decides whether you post there, BUT if you enter a price for rest of the world, that covers US if you don’t separately specify a different price for them, as they are part of the rest of the world.
As sellers, we know there are boxes that cover EU and US so to your mind you might think they’re excluded if you don’t enter a price, but if you just enter prices for UK and rest of the world, on the listing page the buyer only sees those two options. There’s no Europe or US showing without a postage price, so they’re going to assume that rest of the world means everywhere that isn’t UK because they don’t have the knowledge about the other options (which is correct).
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To be honest, it’s no different to etsy (feel I can mention it as Kim @kimfolksy did 
)
I exclude the countries with the packaging laws (ie Germany) as it isn’t viable for me to pay.
On Etsy to do this, I can’t just enter a price in UK, NON EU and ‘everywhere else’ (their equivalent of folksys ‘rest of the world’) because then all EU countries fall into the ‘everywhere else’.
To exclude the countries I want to, I have had to enter each other country individually which is a real pain as I have 8 different shipping profiles set up for different weights and whether the item is ready to post or made to order.
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How I read it is UK postage is applicable to UK only.
USA postage to USA only.
Rest of the World includes everywhere else including Europe which if we do not want to sell to the EU cannot sell any where else but UK and USA. If insert postage fees in rest of the world could potentially lose money on cancelled EU orders. Have just deleted rest of the world on my shop as had no idea Europe was included as I am sure others did not either but too risky to leave on there as could lose a lot of money on the current set up.
Can a notice go out to all sellers informing them of this situation as am sure like myself do not realise.
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