Folksy Ltd

Paypal issue

(Rachel) #1

Hi, has anyone had this before. I have tried to log onto my paypal and recieved the following message.

PayPal is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account, and we need more information to help us provide you with a secure service. We would like to return your account to regular standing as soon as possible. We apologise for the inconvenience.

1 Jul 2015: You have received €1,800 or more in total payments to your PayPal account in this calendar year and are therefore approaching our annual receiving limit of €2,500. PayPal is required by law to comply with European Union Anti-Money Laundering regulations by collecting information from customers when they receive more than €2,500 in total payments within a calendar year. Please go to the Resolution Centre for more information on what you need to do.

(Your case ID for this reason is PP-***************.)

How can I return my account to regular standing?
It’s usually quite straightforward to take care of these things. Most of the time, we just need some more information about your account or latest transactions.

To help us resolve this issue, please visit the Resolution Centre.

We’ll review the information you provide and email you if we need more details.

Once you have completed all the checklist items, your case will be reviewed by one of our Account Specialists. We will send you an email with the outcome of the review.

(Roz) #2

I know when I started selling more things on line I was told I was reaching the limit for the type of account I had and I had to change it but I have no idea from what or to what or how I did it although I don’t think it was difficult. If I was you I would give paypal a ring - firstly to check that the email is genuine and not a scam and secondly to ask how to proceed. They are usually very helpful.

(Minerva) #3

Yes, we get this message. You don’t have to do anything yet. Once you reach €2500 then you’ll do what’s necessary. Nothing to worry about at this stage. If you don’t reach €2500 by the end of the year, the message will go away on it’s own in beginning January 16.

(Sasha Garrett) #4

I’ve never seen this before but I’ve yet to get close to the receiving limit. I’d recommend giving their help line a call, I’ve heard good things about them from other people on the forum.

(Rachel) #5

Rang them, they were really helpful and the chap explained that they have to do this to comply with the law as too many people are earning money and not registering as a business etc. The chap said it was a simple form giving my business registration number and confirming my details.
Thank you


(Deborah Jones) #6

Glad you got your answer - I had this a few years ago and it was very simple to comply with.

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(Brenda Cumming) #7

I always ring them if I have a problem and they are really helpful…glad you did the same
what if you don’t have a business registration number then?..I don’t, although I had to register as a business on the auction site…and I am registered as self employed with HMRC…even though this is just a hobby to boost my pension…but rules are rules (sigh)

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(Rachel) #8

I dont have a business number but I do have a Unique Tax Reference for the self employed part of my income, I also am employed as well. The chap said I could use that reference number. @teabreaks you will have that from HMRC and is usually quoted on all correspondence as UTR Rachel

(Donna) #9

Yes Rachel I had it a few years ago, all I had to do was send proof of address and a photo ID to prove I really was me. It’s to stop people laundering money :slight_smile:

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