I have never had to deal with a refund request before and am looking for advice really.
A buyer ordered a mobile sleeve for her mum.
Her mum told her it doesn’t fit, and even if it did didn’t feel it wouldn’t be secure enough for her - it fastens with a button and elastic loop.
That’s absolutey fine, and I am happy to refund.
I am confident with my sizings and am guessing it just wasn’t what she would have chosen for herself, as it is a standard size sleeve.
While I’m happy to refund - plus shipping - I need to have received the item back first.
However, the customer didn’t mention sending back the item, just a request for a refund, so I am just after some advice really.
As it was a paypal transaction, could the customer do a chargeback without sending the item back?