Folksy Ltd

Partial order Returned unerring instant selling

Hi I had a lady who wanted to return one item out of her order as it was a gift and her friend didn’t like it. I now need a partial refund of fees to folksy. How do I go about doing this?
Thanks

log in to your paypal account and click on the relevant transaction in your recent activity. If you scroll through the transaction details you should see an ‘issue a refund’ link in blue, click on this and it takes you to a new page where you can enter the amount to be refunded and a note to the buyer. Fill in the relevant details and hit continue. Then email support@folksy.com and let them know what has happened and they should refund their fees on the bit that was returned/ refunded.

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