I would love to reply to feedback from my lovely customers and for the regulars send them a discount code for a future order.
Sadly this is not available on F but is on E, is this something that could be considered in the future please. This would keep messages in the same area and tidy.
Yes I would like this option too. I have sold art on other sites in the past and this option was available. I would love to respond to reviews.
I often message customers when they’ve left feedback using their email address from the saved orders on here. l I think the only way to offer a discount code is to set one up then message your customer with the code or put it in with their order. I have a couple of customers that I’ve given discount to in the past this way.
Yes the only way arm but would better if through the feedback part as they would then have a record. Only problem any messages would have to be private
Yes I agree it would be better through the feedback, all messages Should be private between the seller and customer but I know at least sometimes they go through Folksy as we get them forwarded on. If we message using the customers email address like we have to now are those private?
If we email direct from our email address to their email address, then surely it is the same as any other email and ( barring hackers) no one else sees it? I am happy with this arrangement, I can email my thanks to buyers, or thanks for a review, or a discount code, or any discussion needed about an order. No need for a response to a review to be different. Not saying it is a bad idea, just that the current situation is perfectly ok. Plus I hate the idea of Folksy ever doing anything because other sites do!!! its uniqueness, and resistance to following the crowd, I believe, will be its strength in the long run.
Interesting.
I have never replied to feedback on the other platform. (Maybe it wasn’t an option when I started there) I think it unlikely anyone would ever go back to their feedback and look there. Maybe I’m wrong.
Yes I’m OK with the way it is too. I always send an email message of thanks for the order, tell them the postal tracking number, ask if they’d like to leave a review and on the odd occasion, a discount code, all in one go. Anything really can be added at this point.
We walk a fine line using the email address, fine for letting the customer know the tracking number but using to send a discount voucher could be looked upon as breaking the rules.
Why would it be breaking the rules? When I click on Discount Codes from my dashboard, it starts with the very words that Discount codes are the way to offer discounted prices to buyers of your choice.
Yes, you can email customers a discount code after a purchase in the UK, but you must comply with GDPR and platform rules
. It is generally allowed for “soft opt-in” purposes (existing customers) if the discount relates to similar products. Crucially, the email must offer a clear, easy way to opt-out or unsubscribe from future marketing .
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To me the opt in is not clear unless Folksy can confirm will not email a discount code after a purchase.