Royal Mail click & drop interface duplication

Folksy Site Issues
1

Hello - the last couple of orders I’ve had have generated 2 duplicate orders in RM Click & Drop - is this happening across the board or is it just something funny with these 2 orders? I have checked and each customer had definitely only ordered once!

1 Like
2

I’ve noticed this too!

1 Like
3

I had this happen once in the run up to Christmas but subsequent orders have been ok.

1 Like
4

I had that actually in quite a lot of orders leading up to Christmas! I’ll ask around the team tomorrow if they think it’s a Folksy problem or a Royal mail problem and get back to you.

1 Like
5

I had it in the run up to Christmas, then again recently.

1 Like
6

Thanks Sarah - weird that it seems to be inconsistent!

7

@dotterypottery would it be useful if we email over details of which orders got duplicated on click and drop?

8

Doug’s looking into it, I’ll let you know if we need any more information :grinning_face:

3 Likes
9

Thanks Sarah. I’ve had an order this morning, and there’s 2 duplicate orders on RM Click & Drop for it. Helen x

1 Like
10

Thanks Helen, Doug is looking into it so I’ll let him know that it is still happening.

1 Like
11

This was fixed (I think) or at least, it stopped, but now it’s happening again…

12

Yes - sale that came through yesterday was fine, but one today was duplicated for me.

13

Yes, I’ve also had this recently, definitely a bug somewhere.