No that’s not correct, the wording below is from the price guide valid from 25th March 2019
Royal Mail 24® and Royal Mail 48® – an account service for those who send more than
1,000 Parcels and/or Large Letters per site per annum.
The right choice for your business if you:
•
want a choice of delivery speed – Royal Mail 24®* or Royal Mail 48®*
•
want to earn savings for the volume of items you send.
•
are barcode ready and want online delivery confirmation which allows you to confirm online if the item has arrived.
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We are generally not the size of businesses that these systems are set up for. On the run up to Christmas I may do 30 or 40 parcels a week, but this week it was 4. There would have to be a huge discount to tempt me to buy a barcode printer and labels and allocate the time to set it all up, especially if I was then forced to do electronic customs data too.
I agree Brenda @teabreaks the general public don’t attach an S10 barcode to Gran’s birthday present and send off details of the contents electronically, and I’m sure US customs will deal with it somehow! Oh, and the thickness of a “large letter” is thinner for businesses too, so a whole segment of my items would be bumped up to parcel rate.
I am quite happy supporting my local post office counter in the Spar shop, where they always have CN22 stickers and “Tracked & Signed” stickers by the handful whenever I ask.
(Oh, just realised I’m signed on as my felt shop, which is barely crawling yet! Figures refer to main shop and include sales through two other sites)
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Thank you for that information, I guess I was mis-informed by customer services. I’ll apply again and see what happens.
I really don’t know the answer to that Brenda @gweddusarts
My parents are the same, they regularly send parcels to my niece & nephew in the USA but they wouldn’t be able to cope with doing an electronic CN22. Hopefully there will be a very (very) long transition period before it goes completely electronic.
If I can help, please let me know.
regards
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You can download and print CN22 forms from the HMRC website. I had a link for it somewhere… if I find it, will post it. I have used a downloaded version before, as far as I know, there weren’t any problems with it.
The bulk of my parcels are Medium and 2nd class so going up by just 5p is fine 
Just butting in again. The thickness of a large letter is the same for business and personal customers.
I completely understand that some sellers may not want to use C&D, and that’s absolutely fine, but if anyone who is reading this is thinking of using C&D, I can assure you that’s it’s really easy and quick to use. I’ve been using it for over a year now and I have no complaints with it at all
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I was just going from using the links on this discussion and what I normally use:
New personal customers price list https://www.royalmail.com/sites/default/files/royal-mail-our-prices-25-march-2019.pdf
International size and weight guide, large letter up to and including 2.5 cm
International business mail services https://www.royalmail.com/business/system/files/international-business-mail-services-user-guide-january-2019-1148.pdf
Business mail dimensions, large letters maximum thickness 20mm
As far as I am aware, the International Businesses Mail Services account is for businesses who spend over £5k a year on international postage, which is different to the standard business C&D account