I had a strange experience the other day and just in case it was a scam I thought I would warn you, this seller from Canada, she did not pay for the item after clicking on it, said she would never use Paypal and wanted to pay with debit card, I told her I use Paypal or stripe, no response from her, then I looked at the invoice and realise she had not included postage costs which I thought was very odd as it costs £11.80 to post my items to Canada.
i cancelled the order as she did not respond to my messages, just wondered what she was up to.
Be careful with overseas buyers and check the postage costs are added before posting.
1 Like
I didn’t realise an order would go through if the total including any postage listed wasn’t paid, I just presumed it wouldn’t complete if the invoice amt wasn’t paid in full. Thank you I will take more notice in future.
If they used the ‘Im having problems paying’ button to contact you then the invoice won’t show the postage as the system doesn’t know where the item is to be shipped to/ how much postage to add on (delivery address is confirmed at check out). You have to remember to add postage on when generating the invoice in stripe/ sorting out some other payment method with them.
Many of my overseas buyers won’t use paypal as the exchange rate is terrible but they are happy to use stripe - maybe yours didn’t realise that stripe was the other option and that she can use her debit card with them. Its possible they lost interest when she worked out the additional costs relating to duty/ gst/ handling charges on buying the item from the UK hence the lack of response. I will ship to Canada but don’t have the shipping listed as I like to be able to warn customers about the extra costs and the lengthy delivery times (4 weeks is about the norm if its over the CAN$20 threshold and duty is payable) but I’ve never had any issues with the ones that contact me to set up shipping.
1 Like
As @SashaGarrett says, it’s not that the buyer didn’t include postage, just that the system can’t automatically include it if they select that they’re having payment problems, so you need to remember to add it back in when you invoice them.
Another possibility is that although you accept Stripe, if they had been trying to buy from multiple shops at once this option would not have shown to them, as you can only pay for multi-shop purchases through PayPal.
When this happens if you want to accept the sale, you can either send an invoice to their email address through Stripe (log in to the Stripe dashboard > customers > invoices > create invoice), or cancel the sale and ask them to try again, making sure they only have items from your shop in their basket, and then they should get the option to “pay by credit or debit card” on checkout.
yes but she ignored my emails so did not want to risk selling to her.