Can someone please advise? I sell lots of little items, so the postage costs me the same, whether it’s 1 or 4 items in the package. I know when we are setting the postage costs that we put in a price for the 1st item, and then can set £0 for subsequent items , if they order more than one.
However, this only works if it is exactly the same item. Is there a way to set it so that if they order different items, they don’t need to pay the postage again?
Any tips appreciated… Can anyone from Folksy Admin answer?
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I found the same dilemma and in the end I decided that it was a “win some, lose some” situation both for myself and the customer. If I don’t put a small amount for them second and subsequent items and people ordered several items that took my postage to the next level then i stood to be losing quite a lot of any profit…so I just have to accept that sometimes customers might lose out and sometimes I lose out.
Does that make sense?
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I think that it works like this …
if someone buys two different items, they are charged whichever has the most expensive ‘first postage’ plus the ‘additional postage’ for the other items.
Say my prints have postage £5 with blank additional postage; and my cards have postage £1 with additional postage 50p
postage for 2 prints is £5 plus £5 = £10
postage for 2 cards is £1 plus 50p = £1.50
postage for 1 card and 1 print is £5 plus 50p = £5.50
(think my maths is correct for first thing in the morning …)
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If you set the additional postage for every listing to zero, rather than just leaving the ‘additional’ window blank, then the customer pays whatever the highest single postage is, whether they buy six multiples of one item or one each of six different items. I’ve always done this as it’s a way of encouraging customers to purchase more items and a simpler way to ‘reward’ them than setting up a discount code. Yes sometimes I lose out because the postage goes into a higher bracket but it’s more than compensated by the extra sales!
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Thanks so much for taking the time to reply… Unfortunately it doesn’t seem to work like this - I’ve just tried to buy 2 items from someone’s shop, and both items were listed as £1.95 for postage with £0 for additional items. When I got to checkout, it tried to charge me £3.90 for postage…
Well I just pretended to buy two things from my shop and it only charged for one. And it certainly did last order I received for two different things.
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That shouldn’t happen, were they both with the actual 0.00 added as a value? If one of them was blank for example and the other one had the zeros, then it will charge for both.
I use the same method of having 0.00 for all additional items, and it has always charged one postage rate (the most expensive if different rates).
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Aha - I think Looney Spoons may have solved the mystery - the person I just tried to buy from had not entered 0 in the additional items box (they’d just left it blank) so I was charged 2 lots of postage…
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